Refund policy

We want you to love your matcha ritual. If something isn't right, we're here to help.

Our Policy

• Unused, unopened items in original packaging can be returned within 7 days of delivery for a full refund.
• For hygiene reasons, used whisks (chasen) cannot be returned unless they arrived damaged or defective.

How to Start a Refund

1. Email hello@thechasencompany.com with your order number and reason for refund.
2. We'll send refund instructions and a shipping address.
3. Once we receive and inspect your item, your refund will be processed within 5–7 business days to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. Original shipping charges are non-refundable.